Privacy policy overview

Understanding how your data is collected and protected

Introduction to our policy

This Privacy Policy explains how Firacelivo collects, uses, and safeguards your personal information in accordance with Australian law. Our approach prioritises data security and client trust at every stage.

We take responsible steps to uphold your privacy rights and explain clearly how your details are processed. Please read the sections below to understand your choices and protections.

Data collection practices

We collect data directly from you and automatically via technology to improve service delivery and personalise your experience.

Information provided by you

• Submitting a request through our contact form or email.
• Communicating with our team for negotiation advice or updates.
• Participating in feedback surveys or submitting testimonials.
• Requesting detailed information about negotiation services.
• Enquiring about team availability or scheduling sessions.

Automated data gathered

• Visitor analytics such as device type, browser, and session times.
• Use of cookies and tracking to tailor user experience.
• Log files recording access, page visits, and error codes.
• Aggregated clickstream analysis for service enhancement.
• IP address tracking for internal review and security measures.

How we use your data

All information is used to facilitate communications, improve consultation processes, and ensure optimal outcomes for clients.

• Contacting you to respond to your enquiry or request.
• Delivering negotiation-related updates, resources, or session details.
• Personalisation of your experience and follow-up recommendations.
• Internal analytics to understand service demand and performance.
• Ensuring security and compliance under Australian regulations.
• Aggregating data for non-identifiable trend analysis.
• Maintaining accurate records for audit purposes.

Our promise: We commit to only using your information for purposes that advance your interests and comply with statutory obligations. Your data is never sold.

Sharing your information

We share your information only as necessary to deliver our services, comply with legal requirements, or support technical operations.

External service providers

Third-party providers are used for secure hosting, analytics, and communication tools. All adhere to strict confidentiality standards.

Legal requirements

Data is disclosed only if required by law, regulation, or legal process within Australia.

Anonymous statistics

Aggregated, non-identifiable information may be used for analysis and reporting.

Your data rights

You may request access, correction, or removal of your personal data at any time. Our team responds promptly to all privacy-related inquiries.

• Request information held about you for review.
• Request the correction of inaccurate personal data.
• Request removal of your data from our systems.
• Receive your data in a commonly used, portable format.
• Object to specific processing of your information.
• Request restriction on data usage under certain circumstances.

How we protect your data

Robust safeguards are implemented to secure your information from loss, misuse, or unauthorised disclosure.

Technical protections

• Encryption of personal information in transit and at rest.
• Regular vulnerability testing and updates to core systems.
• Firewall technology to shield internal data systems.
• Monitoring for suspicious or anomalous system activity.

Organisational practices

• Staff training on privacy responsibilities and best practices.
• Controlled access to sensitive client information.
• Policies for secure storage and destruction of data.
• Audit protocols to ensure ongoing compliance.

Data retention and removal

Data is retained for as long as necessary to fulfil the purposes outlined or as required by Australian law. You may request deletion at any time.

• Client contact information is retained securely.
• Consultation history is stored for context and quality.
• Email correspondence and notes are kept confidential.
• Payment records are processed and protected under law.
• Contact details for legitimate informational updates only.

Retention periods are designed to meet legal, contractual, and operational requirements.

International data transfers

If data is transferred outside Australia, strict safeguards are in place to meet privacy standards and contractual obligations.

• Use of secure transfer protocols and data encryption.
• Partners contractually bound to confidentiality and compliance.
• Transfer limited to what is strictly necessary for service delivery.
• Periodic review of partner data practices for adherence.

Cookies and tracking technology

Cookies help us improve website functionality, personalise your experience, and analyse service usage patterns.

Types of cookies used

• Enable operation of core website features.
• Monitor and analyse aggregated usage data.
• Enhance personal experience and interface settings.
• Remember your preferences for streamlined interactions.

You can manage cookies via browser settings or opt out of certain types of tracking if preferred.

Privacy policy updates

Changes to this Privacy Policy will be posted on this page. Material changes may prompt a separate notification.

• Website banners will announce major updates.
• Email updates will be sent where appropriate.
• Policy update dates will be clearly listed.
• Clients may be reminded at point of contact.

We encourage you to check this page regularly for new information.

How to contact us

Questions about privacy or this policy can be addressed using the contact details below.

Firacelivo

17 Gould Road, Herston, QLD 4006 Australia

Phone: +61 8 7380 7053

Email: content@firacelivo.com

Policy last reviewed December 13, 2025.

Effective from December 14, 2025.